Merrick's service philosophy: On the new journey, we will keep pace with the times, never be satisfied, and constantly surpass our opponents and ourselves in the competition. Customers are the foundation of business survival, and your satisfaction is our work standard. Our company has a professional after-sales service department, the service hotline (0755-28604516), when you encounter a product failure, please contact your local dealer or directly contact our after-sales service department, we will provide services as soon as possible. Provide customers with professional consulting, maintenance and repair services. Good reputation guarantee, strict, efficient and professional maintenance team, guarantee to provide users with good pre-sales and after-sales services, and introduce product performance and use requirements for users before ordering. Provide relevant information and be a good user advisor. Improve product performance in time according to user needs and continuously improve product quality. Realize the service system of "serving for users, being responsible for users, and satisfying users".
1. Telephone consultation: Support hotline, diagnose first, repair later, and solve your problems as quickly as possible.
2. Complete infrastructure and staffing: We have professional and technical personnel to solve difficult problems, and a professional service management system to ensure that users receive the most convenient, timely and effective help.
3. A strong and technical support system to ensure service quality: The company conducts systematic and multi-level training for technical personnel, continuously improves the overall quality of technical personnel, and provides users with strong technical support.
4. Comprehensive technical service monitoring: Established a complete maintenance operation standard, and used customer survey, follow-up telephone return visits, comprehensive performance evaluation and other methods to conduct strict service quality monitoring on maintenance personnel to ensure high service quality.
When the product you purchased fails, we can provide fault identification services. After the engineer judges the fault type, you can decide whether to repair it.
1. Repair service
If there is no special repair station in your city, the product warranty will be sent directly to the nearest repair station or directly to the maintenance department of our company. The user is responsible for the round-trip transportation costs; after the repair, we will send it to you according to the warranty card regulations You charge for working hours and materials (we will not charge those that are exempted as indicated in the warranty card); when the fees you should pay are received, we will repair the product and charge as soon as the payment is received The voucher will be sent back to you.
2. On-site maintenance
If you are by our side, then you will be able to enjoy our high-quality service better; you can deliver the product to our maintenance staff within a short time after the failure; in a short time, we will The product will be repaired and checked and delivered to you for continued use.
First of all, thank you for your trust and support to our company. In order to allow you to get better after-sales service and protect your rights and interests, we make the following commitments:
1. The product provides users with a warranty service within one year from the date of purchase. If a failure occurs during the warranty period, the company's professionals confirm that the failure is not caused by human causes, and the company will provide free repairs, replacement of components, and maintenance services.
2. If the warranty period is exceeded, a repair fee (repair fee plus component fee) will be charged when repairing.
3. During the warranty period, component fees will be charged for the following situations:
a. Damaged components and burned circuit boards due to improper use by users or accidental disasters;
b. Non-specialized professionals start, check, modify, etc.;
c. Failure caused by operation not following the instructions;
4. Products that have been discontinued for more than 5 years and non-Merek products are not subject to maintenance.
5. The user is responsible for the freight incurred due to maintenance.
6. Functional accessories and consumables such as test leads, power cords, test leads, clips, batteries, and fuse tubes for instruments and meters are not included in the free list.
Shenzhen Meiruike Electronic Technology Co., Ltd.
After-sales service center line: 0755-28604516